Frequently Asked Questions and Common
Problems
Why isn't my password working?
Our site may have deactivated your password due to too many logins
from different locations.
It's also possible that your membership is no
longer current and active.
If you feel there is an error with your login
please email us at the address below.
Problems playing or downloading the
videos.
Our movies require Windows Media
Player.
If you are using a download accelerator please un-install it, that
usually causes issues
Please make sure you have the latest version of the
software:
Download Windows Media Player
DIAL-UP INTERNET CONNECTIONS
This site has been designed for users with High Speed Internet
access.
If you are on a dial-up connection you may experience video download
and playback problems.
How do I cancel my membership?
If you signed up with CCBill please click
here.
How do I contact someone about this site?
email: mina (at) smokingmina (dot) com